The Full List of Current Federal Loan Servicers 2025

For almost as long as it has offered federal student loans, the US government has contracted third-party companies to administer them. These contractors generally offer services such as customer support and loan repayment management through government contracts that often last for multiple years, sometimes even decades.

If you’ve recently taken a student loan or are in the midst of repaying one, this article discusses the federal student loan servicers that’ll administer your debt.

Background

In April 2023, the Department of Education announced new agreements with five student loan servicers: MOHELA, Edfinancial, Nelnet, Central Research, Inc. (also known as CRI), and Maximus Education through its student loan division, Aidvantage.

These contracts came into force in late 2024 and aimed to streamline federal student loan servicing nationwide. The Education Department’s press release also cited student loan servicer accountability and reductions of disruptions to the account transfer process as secondary goals. 

When their government contracts expired, the following companies transferred their student loan accounts:

• Navient (to Aidvantage)
• Great Lakes (to Nelnet)
• Granite State (to Edfinancial)
• FedLoan Servicing (ceased loan servicing in 2022)
• OSLA (to Aidvantage)

Soon, anyone with student loan debt will eventually be able to access their online account with their new servicer through the Student Aid website. (Under the old system, you’d have to manage your federal loans through your loan servicing company’s website).

The Student Loan Servicing Alliance’s executive director, Scott Buchanan, believes the rollout will take a few years. He cites the challenge of centralizing an online student loan servicer portal as the reason for his longer-term outlook.

List of Current Federal Loan Servicers

The Department of Education currently works with the student loan servicers discussed below. If you plan to take a student loan or have graduated from college, expect one of these companies to handle your loan payments:

1. Nelnet

National Education Loan Network, a.k.a, Nelnet is a New York Stock Exchange-listed company based in Lincoln, Nebraska. 

Formerly called Union Financial Services, the company rebranded in 1998 and has offered student loan-related services for over 40 years. After a series of acquisitions, including the student loan portfolio of Maine Educational Loan Marketing Corporation (MELMAC), the company went public in 2003.

Nelnet services student loans through its Firstmark Services arm, which it formed in 2002. 

By 2011, it had hit several milestones. Among the company’s notable achievements, it serviced over “$76 billion of ED-owned loans and FFEL program student loans for nearly 5 million borrowers.” A year later, it had $25 billion worth of student loan assets under its management and had serviced $100 billion in loans.

In 2016, Nelnet partnered with Great Lakes Educational Loan Services, a union that birthed GreatNet. A year later, it acquired Great Lakes, increasing its workforce to 6,100 by the time the deal was completed in 2018.

Nelnet also services commercial student loans through its Sloan Servicing arm.  It offers all the administrative services associated with student loans, including repayment advice and customer service.

Contact Details

Address: P.O. Box 82561, Lincoln, NE 68501-2561

Phone Number: 1 (888) 486-4722

Business Hours

Monday: 8:00 am. to 9:00 pm. Eastern time

Tuesday and Wednesday: 8:00 am. to 8:00 pm.

Thursday and Friday: 8:00 am. to 6:00 pm.

2. ECSI

Education Computer Systems, Inc. (ECSI), a wholly-owned subsidiary of Global Payments Inc., was established in 1972. 

The company describes itself as “the leading provider of past-due accounts receivable management, campus-based student loan servicing, tax document services, tuition payment plans, refund management, call center, and outsourcing services in the industry today.” 

Over its 50+ year history, ECSI has partnered with US-based colleges and universities via its ServicingSelect loan servicing solution. It has serviced over 10 million loans and has a client base of 1,200+ colleges and universities.

One of ECSI’s unversity partners, the University of California San Diego, outlines the services the company provides for it in an FAQ on its website. They include “sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers.”

Contact Details

Address: P.O. Box 1289, Moon Township, PA 15108

Phone Number: 1 (888) 549-3274

Business Hours

Monday-Friday: 7:30 am – 8:00 pm EST

Saturday: 8:30 am – 5:00 pm EST

3. Default Resolution Group 

As its name suggests, the Default Resolution Group is a student loan servicer that specializes in defaulted student loans. Unlike the other servicers on this list, the DRG isn’t an external company but part of the Department of Education.

This loan servicer provides services for the following loan types and programs:

• Federal Perkins loans
• Federal Family Education Loans (FFEL)
• Direct Loans
• Federal Pell grants

Contact this servicer if you’ve defaulted on your loan or have a grant overpayment. Also, consider getting a consultation on the best way to manage your student loan debt and the available repayment options for defaulters. 

Contact Details

Address: P.O. Box 5609, Greenville, TX 75403-5609

Phone Number: 1 (800) 621-3115

Business Hours

Monday-Friday: 8 a.m.­–10 p.m. Eastern time

Saturday: 8 a.m.-6 p.m. Eastern time

4. EDFinancial Services 

EDFinancial Services is a Knoxville, Tennessee-based federal student loan servicer with over 30 years of experience in the industry.

The company offers a plethora of student loan services on behalf of the federal government, including administration of loan forgiveness and discharge and loan consolidation. It also makes registering on its portal straightforward, requiring only your social security number and date of birth.

In addition to student loans, EdFinancial Services provides specialized services tailored for schools and hospitals. It provides these services through its Edamerica and Medfinancial divisions.

Contact Details

Address: P.O. Box 36008, Knoxville, TN 37930-6008

Phone Number: 1 (855) 337-6884

Business Hours

Monday: 8:00 am – 9:00 pm

Tuesday–Wednesday: 8:00 am – 8:00 pm

Thursday–Friday: 8:00 am – 6:00 pm

5. Aidvantage 

Aidvantage is a loan servicer that specializes in Direct and Federal Family Education Loan Program loans. Its About Us page states that it helps students:

• “Learn about the student loan process
• Choose the best way for you to make payments
• Sign up for different repayment plans
• Answer other questions about managing your student loan.”

In addition to student loan servicing, Aidvantage also offers disaster relief and facilitates military benefits claims. 

Contact Details

Address: P.O. Box 300001, Greenville, TX 75403-3001

Phone Number: 1 (800) 722-1300

Business Hours

Monday: 8:00 am – 9:00 pm

Tuesday and Wednesday: 8:00 am – 8:00 pm

Thursday and Friday: 8:00 am – 6:00 pm

6. MOHELA 

The Missouri Higher Education Loan Authority (MOHELA) is a non-profit organization based in Missouri.

It has offered its services to student loan borrowers (students, parents of dependent students, and families repaying student loans) for over 40 years. In 2023 alone, MOHELA helped over six million borrowers repay their loans and processed $17 billion in federal loan forgiveness for 258,000 000 eligible borrowers.

Before 2024, the organization’s services used to include Public Service Loan Forgiveness (PSLF) and Teacher Education Assistance for College and Higher Education (TEACH) Grant programs. 

However, the education department took over the administration of both. (MOHELA successfully transitioned the PSLF as of July 1st 2024 while the transitioning of the TEACH program is currently ongoing).

MOHELA’s services include payment management, repayment plans, and loan management (via deferment, forbearance, and forgiveness programs).

Contact Details

Address: 633 Spirit Drive, Chesterfield, MO 63005-1243

Phone Number: 1 (888) 866-4352

Business Hours (for Direct loan servicing)

Monday: 8:00 am – 9:00 pm Eastern Time (ET)

Tuesday-Wednesday: 8:00 am – 8:00 pm ET

Thursday-Friday: 8:00 am – 6:00 pm ET

7. Central Research, Inc. 

Established in 2002, Central Research, Inc. (CRI) started as a ‘service-disabled veteran-owned business’ and has grown into a major IT solutions provider, serving federal agencies and commercial enterprises. The company offers a wide range of services including records management, debt collection, and software and product development.

As a student loan servicer, CRI provides customer service to students. It processes payments, offers solutions to students who experience challenges with their payments, and answers student loan-related questions.

Contact Details:

Address: P.O. Box 83106

Lincoln, NE 68501

Phone Number: 1 (833) 355-4311

Business Hours 

Monday: 8:00 am – 9:00 pm Eastern Time (ET)

Tuesday-Wednesday: 8:00 am – 8:00 pm ET

Thursday-Friday: 8:00 am – 6:00 pm ET

Consult Student Loan Experts for Loan Servicing Advice

Whether you’re preparing for the upcoming school year or have since graduated, you’ll be dealing with loan servicing companies for the foreseeable future. 

If you’re unhappy with your current servicer, there are options for change. Contact our experts to get advice on how you can move your student loan from one servicer to another.